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Effective Date: 30 September 2026
The Yakgona Brands (Pty) Ltd respects your privacy and is committed to handling personal information responsibly and in accordance with applicable South African data-protection legislation, including the Protection of Personal Information Act, 2013 (POPIA).
Depending on how you interact with us, we may collect information such as:
- Your name and surname
- Mobile number and email address
- Billing and delivery addresses
- Account and registration information
- Order and transaction history
- Payment-related information processed through our payment providers
- Customer-service communications
- Partner Growth Programme information, where applicable
- Website usage and technical information such as device, browser and cookie information
We may process personal information to:
- Create and manage customer accounts
- Process and deliver orders
- Confirm and manage payments
- Provide customer support
- Communicate important information about orders or accounts
- Administer the Yakgona Partner Growth Programme
- Calculate and administer qualifying commissions or payments
- Prevent fraud and protect our systems
- Maintain business and financial records
- Improve our products, services and website
- Send marketing communications where legally permitted
- Meet our legal and regulatory obligations
We do not sell your personal information.
We may share information with trusted service providers where reasonably necessary to operate our business, including payment processors, technology providers, couriers, professional advisers and other service providers.
These parties should only receive information reasonably necessary for the relevant service and must handle it appropriately.
We may also disclose information where required or permitted by law.
Online payments may be processed by third-party payment providers. Their handling of payment information may also be governed by their own privacy and security policies.
Yakgona does not intentionally store complete payment-card details where those details are processed directly by an authorised payment provider.
Our website may use cookies and similar technologies to operate essential website functionality, remember preferences, understand website usage and support marketing where permitted.
Where legally required, customers will be provided with appropriate choices regarding non-essential cookies.
Where permitted by law, we may send customers information about Yakgona products, promotions and services.
Customers may unsubscribe from direct marketing communications using the unsubscribe facility provided or by contacting us.
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
No online system can guarantee absolute security, but we continually aim to use reasonable safeguards appropriate to the information we process.
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or as required by applicable law, accounting requirements or legitimate business obligations.
Subject to POPIA and other applicable laws, you may have the right to request access to your personal information, request correction of inaccurate information, object to certain processing, or request deletion where legally applicable.
Some information may need to be retained where required by law or where another lawful basis for retention applies.
Our website may contain integrations or links to third-party services. Their privacy practices are governed by their own policies, and customers should review those policies where appropriate.
We may update this Privacy Policy when our practices, technology or legal obligations change.
The latest version will be published on our website with an updated effective date.
For privacy-related questions or requests, please contact The Yakgona Brands (Pty) Ltd through the official contact information provided on our website.
You may also have the right to lodge a complaint with the Information Regulator of South Africa where applicable.